Terms of service.

Definitions

“WAppTrack”, “we”, “us”, and “our” refer to the operator of the WAppTrack Personal service. “Service” means the WAppTrack Personal dashboard, ingestion pipeline, and related tools described on this site. “You” means the individual who creates an account or connects a number. “WhatsApp” refers to the WhatsApp messaging product operated by Meta Platforms, Inc.; WAppTrack is an independent product and is not affiliated with, endorsed by, or sponsored by WhatsApp or Meta.

Eligibility

You may use the Service if you are at least 16 years old where you reside in the EU or EEA, at least 13 years old in the United States (consistent with COPPA), and at least 18 years old to enter into a paid subscription anywhere. If you are under the age of legal majority in your jurisdiction, you confirm that a parent or legal guardian has reviewed and accepted these terms on your behalf for any non-billing use. We may verify eligibility and decline service where we cannot.

Account responsibility

You are responsible for the accuracy of the information you provide, for safeguarding your credentials, and for activity that occurs under your account. Notify us promptly at hello@wapptrack.appif you suspect unauthorized access.

Acceptable use

You agree to connect only WhatsApp numbers you own or that you are explicitly authorized to connect. WAppTrack is designed for archival of your own communications and is not designed or marketed for covert monitoring of another person’s account. You will not use the Service to violate applicable law, infringe third-party rights, evade WhatsApp’s own terms in a way that targets another user, or to facilitate harassment, stalking, or unauthorized surveillance. We may suspend or terminate accounts that we reasonably believe are used in those ways.

Intellectual property and limited license

The Service, including its software, design, copy, and trademarks, is owned by us or our licensors and is protected by copyright and other intellectual property laws. Subject to these terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial archival purposes. No rights are granted by implication.

Your data

The messages, media, and metadata captured for your connected number remain yours. We process that data on your behalf to provide the Service, as described in our privacy notice. You can export and delete your archive from within the dashboard at any time. Deletion of your account triggers deletion or anonymization of your archive in line with the retention rules described in the privacy notice.

Suspension and termination

We may suspend or terminate your access if you breach these terms, if continued service would expose us or other users to legal or security risk, if your account is used to abuse or harm others, or if we are required to do so by law. Where practicable and lawful, we will give you advance notice and an opportunity to cure. You may close your account at any time from within the dashboard.

Service availability

We work hard at reliability, but we do not promise that every event will always be captured, that the Service will be uninterrupted, or that it will be free from errors or data loss. The Service is provided on an “as is” and “as available” basis, except where mandatory law in your jurisdiction provides otherwise. WAppTrack is not marketed as legal evidence, court-ready proof, or a forensic tool, and we make no representation that it is suitable for those uses.

Third-party dependencies

The Service depends on third parties, including WaSenderAPI (which brokers our WhatsApp connectivity) and Cloudflare (which provides edge networking and security). Outages, rate limits, or policy changes at those providers can affect the Service. We are not responsible for the acts or omissions of third parties outside our reasonable control, but we will use commercially reasonable efforts to mitigate disruption when it occurs.

Changes to these terms

We may update these terms from time to time. For material changes, we will email the address on file and provide a window of at least 30 daysbefore the changes take effect. Your continued use of the Service after the effective date constitutes acceptance. If you do not accept the changes, you may close your account before the effective date; we will honour any pre-paid subscription period in line with the refund policy.

Contact

Questions, notices, and legal correspondence: hello@wapptrack.app. WAppTrack is not affiliated with WhatsApp or Meta Platforms, Inc.

This addendum applies if you reside in the European Union, the European Economic Area, or the United Kingdom. It supplements the universal terms above; in case of conflict between this addendum and the universal terms, this addendum prevails for users in scope.

Governing law and jurisdiction

These terms are governed by the laws of the Netherlands, without regard to its conflict-of-laws rules. The competent courts of the Netherlands have exclusive jurisdiction over disputes arising out of or in connection with these terms. Nothing in this clause deprives you of the protection of the mandatory consumer-protection rules of the country where you have your habitual residence; those rules continue to apply to you.

Right of withdrawal (cooling-off)

Under the Consumer Rights Directive (2011/83/EU), if you are a consumer in the EU/EEA you have a 14-day right of withdrawal from the date the contract is concluded, without giving any reason. WAppTrack is a digital service. At checkout we ask you to give your express prior consent to begin the service immediately and to acknowledge that, by doing so, you lose your right of withdrawal once performance has begun for the portion already supplied. If you do not give that consent, performance will not begin until the 14-day window has elapsed. To exercise the right of withdrawal where it still applies, contact hello@wapptrack.app; see the refund policy for the practical procedure and timing of any reimbursement.

Statutory consumer rights

Nothing in these terms limits or excludes the statutory rights of consumers that cannot be limited or excluded under the law applicable to you. References in these terms to disclaimers, liability caps, or remedies are read subject to those statutory rights.

United Kingdom

If you reside in the United Kingdom, the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply to your use of the Service. The 14-day cancellation right under those regulations works in the same way as the EU cooling-off described above, including the immediate-performance consent gating at checkout. Statutory rights under the Consumer Rights Act 2015 (including that digital content be of satisfactory quality, fit for purpose, and as described) are not waived by these terms.

This addendum applies if you reside in the United States. It supplements the universal terms above; in case of conflict between this addendum and the universal terms, this addendum prevails for users in scope.

Governing law

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and by applicable U.S. federal law (including the Federal Arbitration Act).

Informal resolution first

Before initiating arbitration, you and we agree to attempt to resolve any dispute informally for at least 60 days. To start, send a written notice describing the dispute and the relief sought to hello@wapptrack.app. If we cannot resolve the dispute in that period, either party may proceed to arbitration as set out below.

Binding arbitration and class-action waiver

You and we agree that any dispute arising out of or relating to these terms or the Service will be resolved by binding individual arbitration administered under the consumer arbitration rules of a recognized administrator (such as the American Arbitration Association). The arbitration will take place in the State of Delaware, or remotely at the consumer’s option where the rules allow. You and we each waive the right to participate in a class action, class arbitration, or representative proceeding. The arbitrator has authority to award the same individual remedies a court could.

30-day arbitration opt-out

You may opt out of the arbitration agreement and class-action waiver above by sending a written opt-out notice within 30 days of first accepting these terms. Email hello@wapptrack.app with the subject line “Arbitration Opt-Out”, or mail a signed notice to the postal address we will publish on this page. The notice must include your name, the email address on your account, and a clear statement that you do not wish to resolve disputes through arbitration. If you opt out, the venue clause below applies in place of arbitration. Opting out does not affect any other part of these terms.

Venue (if arbitration does not apply)

If a dispute is not subject to arbitration (for example, because you opted out, or the arbitration agreement is held unenforceable as to a particular claim), the state and federal courts located in Delaware have exclusive jurisdiction and venue, and you and we consent to personal jurisdiction in those courts.

One-year limitations period

To the maximum extent permitted by applicable law, any claim arising out of or relating to these terms or the Service must be filed within one (1) year after the claim accrues; otherwise it is permanently barred. This shortened period does not apply where prohibited by law in your state.

Severability

If any portion of this addendum (other than the class-action waiver) is held unenforceable, the remainder will continue in effect. If the class-action waiver is held unenforceable as to a particular claim, that claim must be litigated in the Delaware courts identified above, and the remaining claims will continue in arbitration.

California note

If you are a California resident, nothing in these terms waives your rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA). Privacy disclosures, the right to know, the right to delete, the right to correct, the right to limit use of sensitive personal information, and the right to opt out of sale or sharing are addressed in our privacy notice rather than here. Refunds for California residents are addressed in the refund policy.

If you reside outside the EU/EEA, the United Kingdom, and the United States, these terms are governed by the laws of the Netherlands, and the competent courts of the Netherlands have non-exclusive jurisdiction over disputes arising out of or in connection with them.

Where the mandatory consumer law of the country in which you have your habitual residence gives you stronger protection than these terms, that law prevails with respect to those mandatory rights, and the rest of these terms continue to apply.

To the maximum extent permitted by applicable law, the total aggregate liability of WAppTrack to you arising out of or in connection with the Service or these terms is limited to the greater of (a) the fees you paid us in the trailing twelve (12) months immediately before the event giving rise to the claim, or (b) one hundred euros (€100). This cap applies in the aggregate across all claims, regardless of theory.

EU / EEA / UK carve-outs

The cap above does not limit liability for matters that cannot be limited or excluded under the law applicable to you, including (without limitation) liability for gross negligence, willful misconduct, fraud, or for death or personal injury caused by our negligence. Statutory consumer remedies under the Consumer Rights Directive, the Consumer Rights Act 2015, or other mandatory rules continue to apply unaffected by this cap.

United States carve-outs

The cap above does not limit liability for gross negligence, willful misconduct, or fraud, or for any liability that cannot be limited under applicable U.S. or state law. Subject to those carve-outs, you and we acknowledge that the cap is an essential element of the bargain and applies even if a remedy fails of its essential purpose.